Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items: - Downloadable software products - Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@powerfullypure.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective, damaged or out of date. If you need to exchange it for the same item, send us an email at hello@powerfullypure.com and send your item to: Powerfully Pure LTD, Lyndum House, 12 High Street, Petersfield, GU31 3JG, United Kingdom.
Gifts If you received a gift that is faulty, please email a photo of the problem and we will send you another physical gift to the same value in your next order or we will send you a digital gift with an item matching the same value.
Shipping
To return your product, you should mail your product to: Powerfully Pure LTD, Lyndum House, 12 High Street, Petersfield, GU31 3JG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping your return item, you should consider using a trackable shipping service and purchasing shipping insurance. Otherwise, there is no way to guarantee that we will receive your returned item. If you are posting a glass product, please wrap it really well because we can not refund broken or damaged products.
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